- The problem faced by the customer before choosing Neo.
A leading international bank, with a notable presence in the financial industry for over 7 decades and boasting over 15k employees globally, encountered challenges. These challenges were primarily centered around inefficient collaboration, low productivity, diminished employee engagement, and a subpar user experience with their internal communication tool, referred to as the “Intranet.”
Hence the client sought for the UI/UX design and implementation for their corporate intranet systems. This was part of the Change management strategy to improve user experience and staff engagement. The overall objective was to drive a strategic user journey framework to improve productivity of all employees. This objective entailed adopting channel agnostic solutions to positively enhance employee productivity.
The goal of the project was to achieve the following:
- Improve communication and collaboration
- Drive Change Management
- Provide a single hub for all Apps in the bank
- Why did they choose Neo.
Owing to Neo team’s exceptional prowess in executing the company’s website across a staggering 25 countries, it became an unequivocal choice to entrust them with the subsequent intranet project. Their unparalleled expertise, marked by an exquisite fusion of user-centric design and technologically superior solutions, not only delivered results but consistently exceeded expectations.
- How Neo solved the problem the customer faced:
Neo employed a comprehensive three-phase approach to address the challenge. They deeply immersed themselves in understanding the People, Process, and Products integral to internal communication. Through collaborative efforts with internal communication teams and by actively engaging with a diverse range of staff across the 25 countries where the company operates, they were able to prototype potential solutions. These solutions were then incrementally scaled to cater to the extensive network of over 15,000 employees.
- The measurable results of the service provided
- 30% increase in the number of new intranet users.
- 35% enhanced access to vital documents across various units.
- Up to 30% faster employee onboarding and engagement
The transformative journey of this leading international bank stands as a testament to the power of innovative solutions in fostering employee engagement and elevating productivity. At Neo, we specialize in crafting bespoke platforms that address your institution’s unique challenges and drive meaningful change. If your organization seeks to mirror the remarkable success achieved by this top bank, we invite you to explore the possibilities with us. Reach out for a free, no-obligation consultation, and let’s discuss how Neo can architect your pathway to enhanced employee engagement and institutional excellence.
Client: UBA
Date: 2019
Expertise: Strategy & App Development, Web Development & Integration, Cloud Infrastructure Deployment, Maintenance, Monitoring, & Support.
Technologies: AWS, Azure, Sharepoint, WordPress, SaaS (PHP, REACT, JS, MySQL, Nginx)
